Pallet shipment tracking: following your goods from collection to delivery
How pallet shipment tracking works with the Pall-Ex Italia network: shipment statuses, tracking number and where to check it online.
Anyone shipping pallets for business wants one simple thing: to know where the goods are at any given moment, without having to call for an update. Pallet shipment tracking solves exactly this problem. Thanks to the Pall-Ex Italia network, every shipment handled by Ital Log can be followed online from collection to delivery, with a dedicated number and a status updated at each step. This article explains how the system works, what the statuses shown online mean, and where to check them.
How pallet shipment tracking works
When a pallet shipment is handed to Ital Log, a tracking number is assigned at collection. From that moment the pallet enters the Pall-Ex Italia network circuit, which records every operational step: pickup, transit through the terminals, arrival at the destination branch and final delivery. Anyone using a pallet transport service from Brescia can therefore follow the goods without needing to contact the company for a manual update, which is useful both for occasional shipments and for businesses running regular flows to several destinations.
The tracking number is provided at dispatch and is meant for restricted use: it only retrieves the status of that specific shipment, and does not expose other data about the pallet's contents or the recipient beyond what is needed to check the delivery.
Where to check the shipment status
There are two ways to check the status of a pallet shipment handled by Ital Log:
- From the tracking section of the Ital Log website, by entering the number provided at collection.
- Directly through the network's portal, tracking.pallexitalia.it, which shows the same updates because the shipment travels through the Pall-Ex Italia circuit.
Both channels return the same information, since they draw on the same network system. Choosing one or the other is simply a matter of convenience: anyone already on the Ital Log website can check from there, while those who prefer the network's own portal can use it directly.
What the shipment statuses mean
During transit, tracking shows a sequence of statuses that follows the physical path of the pallet. In general, a shipment moves through these stages:
| Stage | What it means |
|---|---|
| Collected | The pallet has been picked up and registered in the system |
| In transit | The goods are moving between network terminals towards the destination branch |
| Out for delivery | The pallet has reached the destination area and is about to be delivered |
| Delivered | The shipment has arrived, with proof of delivery available |
The time between stages follows the service level chosen when the shipment was requested, Non Stop 24h or Standard 48h for Italy, International for European destinations: times remain indicative in all cases and vary by origin and destination postcode, volumes and type of goods. Anyone still deciding between the two domestic levels can read the comparison in our article on Pall-Ex Non Stop 24h or Standard 48h.
Why tracking matters for businesses managing several shipments
For a company shipping pallets regularly, tracking is not only reassuring for the end recipient: it also helps organise internal work. Having an up-to-date status for several shipments makes it possible to:
- Flag a possible delay to the customer before the recipient has to ask for an explanation.
- Plan warehouse unloading more effectively, especially when several pallets arrive in the same time window.
- Keep the proof of delivery on file as a reference in case of later disputes.
For businesses handling many orders that want this data to flow directly into their own management software, Ital Log offers, on request, integration of tracking data and reporting with the customer's system: more detail is available in the article on software integration between your ERP and the warehouse.
This matters in particular for businesses in the province shipping to several areas, from Franciacorta to the Bassa Bresciana, that need to coordinate arrivals and deliveries with different suppliers or points of sale. Having the same tracking number work on both the Ital Log website and the network's own portal also simplifies internal communication, since anyone in the company can check the status without having to go through the same person each time.
Tracking and the chosen service level
Tracking does not replace the service level chosen when the shipment was requested, but it makes it visible step by step. For a Non Stop 24h shipment, the statuses follow one another more quickly than for a Standard 48h one, while for an International shipment the time between stages also depends on the destination. In every case the principle stays the same: the tracking number provided at collection is the tool that allows the goods to be followed through to delivery, whatever service level was chosen.
Frequently asked questions
When do I receive the tracking number?
The number is provided when the shipment is collected, not before. From that moment the status can be checked online.
Does tracking work for international shipments too?
Yes, shipments handled under the International service level of the Pall-Ex Italia network can also be tracked online, following the same principles applied to domestic shipments.
What should I do if the tracking number shows no updates?
It can happen that a step has not yet been registered in the system. If the status stays unchanged for a while, the quickest way to get clarity is to contact Ital Log directly.
Does tracking show the contents of the pallet?
No, the tracking number is designed to follow the shipment, not to display details of the goods being transported.
Can I get proof of delivery once the pallet has been delivered?
Yes, proof of delivery remains available through the network's tracking system once the delivery is completed.
Request a quote for your next shipment
If your business ships pallets across Italy or Europe and wants a service with tracking included on every shipment, you can request a quote stating the origin, destination and desired service level. Ital Log can also be reached on +39 030 8860285 or at info@italog.eu to arrange collection and receive the tracking number at dispatch.
